I'm missing items from my order. What should I do?
Modified on: Tue, 4 Dec, 2018 at 3:26 AM
Since some items are shipped directly from the designers and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.
Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.
Once on the Order History tab in My Account, select the order number and it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.
Click the order number to view the status for each item in your order.
If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact our service team immediately.
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