Declined Credit Card During Checkout

If your card still isn't approved, please contact your bank or credit card provider for further assistance.

Note: Credit card payments can also be processed through PayPal. If you're using PayPal, contact PayPal directly for more information.

Verify the Payment Information Entered on Your Order

Did your billing address change recently?

Did you get a new card with a new expiration date?

If you used a credit card on file with your account, you may need to update some of the information.

If you’re using your credit card for the first time, make sure you entered your card information correctly.

Review Your Bank’s Payment Security Policies

Your bank may flag any unexpected activity on your account.

This includes first time orders and high-value purchases, regardless of the amount of funds available (or credit limit).

Your bank may require your verbal authorisation to proceed with a transaction.

Review Your Bank’s Daily Withdrawal or Purchase Limits

Most banks have limits on how much money can be charged or accessed in a single day. If you reach this limit, your bank may block your account from any further activity regardless of available funds in the account.

If you registered the card with the issuing company, you can then enter your card number, expiration date, CCV number, and billing address to complete checkout.

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